Our Policy

Loss & Damage Policy

Unlike most dry cleaners in Manhattan, Pure Cleaners handles all of our cleaning in our own high-tech facility, which enables us to give your clothing the highest level of care and attention to detail.  It also significantly reduces the risk of lost items.  We exercise utmost precision in processing your order to avoid damage, misplacement, or loss of items.  There will be very rare instances, however, where items may get damaged, misplaced, or lost.  Differences in count or any damages must be reported within 48 hours of delivery accompanied by the invoice.  Pure Cleaners’ liability with respect to any lost or damaged item shall not exceed twenty (20) times our charge for cleaning that garment regardless of brand or condition, excluding leather, suede, and household items, which are at the customer’s own risk at all times, unless a higher value is declared and owner agrees to additional charges.  Pure will need to see a receipt or proof of price before reimbursement.  Most of our competitors will only give up to ten (10) times the cleaning price, but here at Pure we understand that our customers not only spend a lot of money but spend a lot of time to find the right piece of clothing and that is why we go that extra mile to compensate for our mistakes.  Also, please note that for our Deluxe Service we will insure your garment against loss or damage up to forty (40) times.  Pure Cleaners follows standards and policies set forth by the International Fabricare Institute.  These policies are standard to all dry cleaners around the country.

We take that extra step to make sure our staff is honest.  We also train them to watch for valuables left on clothing or in pockets and if anything is found, promptly notify clients regarding their missing valuables.  With that said, Pure Cleaners is not responsible for trimmings, buckles, belts, beads, buttons, or any valuable left in or on your garments, unless a higher value is declared and the owner agrees to additional charges.

Leather/Suede Items Policy

We want our clients to understand that suede and leather garments, being made of animal skins, sometimes have inherent defects that may not be apparent before cleaning.  In addition to the effects of normal wear, there are other conditions you should be aware of.  Some skins may have weak or thin areas that can chafe during processing.  Prior exposure to heat and moisture can make skins tender, stiff, or brittle.  Fading may not be totally corrected by dyeing.  Some stains may not be removable.  Color uniformity cannot be assured if skins are not originally matched evenly.  Heavily soiled linings may not clean satisfactory.  Also, if skins were overstretched in making the garment they may (probably) shrink in cleaning.  We exercise the utmost care in cleaning and processing garments entrusted to us and use the processes that we feel are best suited to the nature and conditions of each individual garment.  Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabrics that are not readily apparent prior to processing.  All leather and suede garments are cleaned 100% at the customer's risk, and Pure Cleaners does not accept any responsibility or liability for any damage or fading as a result of the dry cleaning process.

Policies Regarding our Wash & Fold Service

Unless a full list of each item was received with the order, we are not responsible for any lost or damaged items processed through our wash & fold service.

There will be no reimbursements without the accompaniment of a list prior to performing our services. Additionally, reimbursements therein shall not exceed 10 times the cost of the order.

In laundering we cannot guarantee against color loss and shrinkage: or against damage to weak and tender fabrics. Differences in count must be reported, and this ticket presented, within 48 hours. Unless a list accompanied the bundle, our count must be accepted. The company’s liability with respect to any lost or damaged article shall not exceed 10 times our charge for processing it.


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